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Orders
How do I know if my order is confirmed?
Thank you for your order! You will receive a confirmation email shortly. If you haven't received it, please contact us at hello@sundaypilatesclub.co, and we'll assist you promptly.
Can I change my shipping address after my order is placed?
Unfortunately, we ship our parcels as soon as we receive them, thus, we are unable to change the shipping address. Fret not, you can still email us at hello@sundaypilatesclub.co and we will try our best to help you!
Can I cancel my order?
Unfortunately, we are unable to cancel orders once they have been placed, as we fulfill them promptly. However, if you need to amend your order, please email us at hello@sundaypilatesclub.co within 24 hours of placing it, and we will do our best to accommodate your request. We apologize for any inconvenience this may cause.
Do you have a physical store?
We currently don’t have a physical store, but you can find our Pilates accessories at these amazing retailers:
- Caya Studio: 36 Armenian St, #04-07, Singapore 179934
Happy shopping!
Payment Methods
What are your Payment Methods?
We accept VISA, Mastercard, Paypal or Amex debit or credit cards.
I was charged wrongly. What can I do?
Simply write in to us at hello@sundaypilatesclub.co and we will make the amendments/refunds for you.
Help! My promo code is not working.
If your promo code isn't working, please email us at hello@sundaypilatesclub.co, and we'll issue you a new one!
Are my debit/credit card details safe?
At Sunday Pilates Club, we prioritize the security of your credit card information with advanced encryption and authentication tools. Our use of Secure Socket Layer (SSL) encryption ensures that your data remains unreadable to unauthorized parties. While we strive to protect your information, we cannot guarantee its security during transmission to or from our website, and you assume this risk. To further safeguard your account, we recommend logging out after each session.
Backorders
When will my backordered item(s) arrive?
The estimated arrival date for all backordered products will be displayed in the product description on the product page. We will do our best to deliver the item by the specified date. Please allow for some flexibility in case of unforeseen delays. We will keep you informed throughout the process if there are any changes to the estimated arrival date.
What if there is a delay for my backorder item(s)?
If there are any delays due to unforeseen circumstances, we will inform you via email. We will do our best to deliver the item by the specified date, but please allow for some flexibility. We greatly appreciate your patience and understanding.
Can I order both in-stock and backordered items together?
Definitely! Do note that if you order an in-stock item along with a backordered item, your order will be shipped once the backordered item arrives in Singapore. If you'd prefer to receive the in-stock item(s) sooner, please place a separate order. We apologize for any inconvenience this may cause.
Where can I track the delivery status of my backordered item(s)?
You can easily track the delivery status of your parcel using the information provided in the order fulfillment email we send you. Please note that the tracking number will only be updated in your account once the parcel has been shipped out.
If you have any questions or need further assistance, please contact our Customer Service Team. They are here to help and will be happy to assist you with any queries or concerns you may have.