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Shipping
What are the shipping charges?
We provide a flat rate of $3.85 for all doorstep deliveries, with complimentary shipping for orders over $80. Local standard delivery typically takes 1-3 business days from the time of order placement.
For any inquiries about your order, feel free to email us at hello@sundaypilatesclub.co, and we'll strive to respond within 24 hours.
What are The International Shipping charges?
For international shipping, we offer international shipping for customers residing outside of Singapore. Upon shipment, customers receive a tracking number to monitor their parcel's progress. We prioritize prompt dispatch of orders to ensure swift delivery. We offer worldwide shipping, however, if your country does not pop up during check out, feel free to drop us an email or DM on Instagram and we will give you a payment link for your order!
Please note that international shipments may encounter delays and incur additional taxes and duties upon arrival in certain countries. Sunday Pilates Club cannot be held responsible for such delays or duty fees imposed by customs. For any inquiries about your international order, please contact us at hello@sundaypilatesclub.co, and we will endeavor to respond within 24 hours!
Can I make amendments to my order?
Unfortunately, we are unable to cancel orders once they have been placed, as we fulfill them promptly. However, if you need to amend your order, please email us at hello@sundaypilatesclub.co within 24 hours of placing it, and we will do our best to accommodate your request. We apologize for any inconvenience this may cause.
Can I change my address?
We cannot accept liability for incorrect or incomplete addresses provided by the recipient. Should you notice any inaccuracies or omissions in the address details, please email us at hello@sundaypilatesclub.co within 24 hours of placing your order. This allows us to promptly make any necessary amendments to ensure smooth delivery.
What happens if my item is returned to the sender?
Please note that if the item is returned to our warehouse due to any delivery issues, you will be responsible for the additional delivery charges if you wish to have the item shipped again.
For international orders, should you decide not to have the item re-shipped, we will process a refund for the order amount minus the original delivery charges. This means that the delivery fee paid will not be refunded as part of the total amount.
Returns & Refunds
Can I return my items?
For hygiene reasons, we do not accept returns of any items unless they are incorrect or faulty.
My order is incorrect/missing some items.
We're terribly sorry for this mistake! If you receive incorrect items or find missing items in your order, please reach out to us at hello@sundaypilatesclub.co, along with your order number, address and contact details. We'll promptly send you the correct items at no extra cost and make every effort to expedite the shipment.
Please be aware that all gift cards purchased on SundayPilatesClub.co are non-refundable.
I received a faulty item.
We're so sorry this happened! If you have received a faulty item, please contact us at hello@sundaypilatesclub.co and we get back to you within 1-2 business days. Once we have approved via email, you may return the faulty item to us via mail. All faulty items must be unused and in their original packaging. We would like to sincerely apologise for any inconvenience caused.
Can I make an exchange?
Regrettably, we cannot facilitate exchanges due to hygiene reasons, unless the items are incorrect or faulty.
What if I purchased my item from another retailer?
If you've purchased your item from one of our authorized retailers, please reach out to them directly for assistance. Our Customer Care Team is unable to process refunds or replacements for items bought through other authorized retailers.